We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, new or unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We have a 30% Percentage Restocking fee on the product price. and we don't charge any return shipping fee for damaged or defective products. Also, if the customer purchases the wrong products, this is the customer's responsibility.

Although we take great care in ensuring items are advertised correctly, and when picking/packing our orders to ensure that they are packed safely, mistakes can happen.

Missing Items

• i. If you find that the order is missing an item/items, please email us at hello@bestbeforefood.com or open a ticket on? Contact and Help? including your name, order number, and missing item.
• ii. Any missing items must be reported within 48 hours of delivery. Best Before Food reserves the right to refuse a refund or replacement for any issues raised after this time.
• iii. All refunds are automatically provided as a credit to the Best Before Food account, however, this can be manually processed back to the payment method if requested.
• iv. Refunds to the payment method can only be processed within 7-10 business days of the initial report, after which this will remain as an account credit.
• v. In the unfortunate circumstance that the missing item(s) is valued at less than $45, Best Before Food can only provide a credit or refund for the item(s) and a replacement will not be offered. Best Before Food is unable to replace items to addresses outside of Alberta and only a credit/refund will be offered.
• vi. Best Before Food is only able to provide a like-for-like replacement, meaning that if the missing item(s) is no longer in stock then an alternative item cannot be sent instead.

Damaged Items

• i. If you find that the order contains damages, please email us at hello@bestbeforefood.com or a ticket on?. Contact and Help?, including your name, order number, the damaged item(s), and photo evidence.
• ii. Any damaged items must be reported within 48 hours of the delivery, Best Before Food reserves the right to refuse a refund or replacement for any issues raised after this time.
• iii. All refunds are automatically provided as a credit to the Best Before Food account, however, this can be manually processed back to the payment method if requested.
• iv. If evidence is requested and not provided, Best Before Food reserves the right to refuse a refund or replacement.
• v. Refunds to the payment method can only be processed within 7-10 business days of the initial report, after which this will remain as an account credit.
• vi. In the unfortunate circumstance that the damaged item(s) is valued at less than $45, Best Before Food can only provide a credit or refund for the item(s) and a replacement will not be offered. Best Before Food is unable to replace items to addresses outside of Alberta and only a credit/refund will be offered.
• viii. Best Before Food is only able to provide a like-for-like replacement, meaning that if the damaged item(s) is no longer in stock then an alternative item cannot be sent instead.

CONTACT INFORMATION 

Phone: +1 403-690-1089

Email: hello@bestbeforefood.com

Address: Bestbeforefood, 1212 34 ave SE, Bay 120, Calgary, Alberta T2G 1V7, Canada